Cancellations, Refunds and Returns

Thank you for shopping at Buzz Seating Home Office. If for any reason you are not completely satisfied with the purchase of your new chair(s), we invite you to review our policies on cancellations, refunds, and returns.


Cancellation Policy

  • The deadline for cancelling an order is 24 hours from the time the order is placed, or before the carrier takes possession of the shipment


Damaged or Missing Chair Parts Policy

  • In the unlikely event that a part is damaged or missing, immediately contact
  • We reserve the right to determine the remedial action – which may include, but not be limited to, part replacement
  • Any damaged or missing items must be reported within seven (7) calendar days of delivery


Return Policy

  • You may return your new chair(s) within 30 calendar days of delivery
  • For the new chair(s) to be eligible for a full refund, minus return shipping cost, please make sure that:
    • The chair(s) was delivered in the last 30 calendar days
    • The chair(s) is in the original box and properly packaged
    • The chair(s) is in like new condition
      • If the chair(s) is not in like new condition, you will be charged a 20% restocking fee
  • We will issue a Return Merchandise Authorization (RMA) with the estimated return freight cost and a return shipping label
  • We will inspect the returned chair(s) to determine its condition
  • We will reimburse the original payment method no later than 5 business days from the day on which we receive the returned chair(s)
  • We are not responsible for chair(s) damaged or lost in return shipment. A refund will not be issued without actual receipt of the chair(s) or proof of received return delivery
  • To initiate your return, click HERE


If you have any questions about our Cancellation, Return, and Refund Policies, please contact us by email at